Refund policy

Return and Refund Policy

At Crystal Eye Magic, we take pride in creating unique, custom-made jewelry pieces tailored specifically to your desires. Due to the personalized nature of our products, we do not offer refunds or exchanges.

However, customer satisfaction is our top priority. If you receive a defective product, we are committed to making it right. Please contact our customer support team at support@crystaleyemagic.com, and we will assist you promptly.

We appreciate your understanding and thank you for choosing Crystal Eye Magic. Your support allows us to continue crafting exceptional custom jewelry just for you.

Shipping Policy

At Crystal Eye Magic, each piece of jewelry is meticulously handcrafted to your specifications. Due to the custom-made nature of our products, please allow 15-28 days for order processing and shipping. This time frame ensures that every detail meets our high standards of quality and craftsmanship.

International Orders

• For international orders, please note that delivery times may vary based on your location and customs processing times. Any applicable customs duties or taxes are the responsibility of the recipient.