Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

At Crystal Eye Magic, each piece of jewelry is meticulously handcrafted to your specifications. Due to the custom-made nature of our products, please allow 15-28 days for order processing and shipping. This time frame ensures that every detail meets our high standards of quality and craftsmanship.

You can contact us through our contact page! We will be happy to assist you.

Yes, of course.

Enjoy our 2-Year Warranty on all jewelry in our collection, effective from the date of purchase.

Coverage includes:

• Materials: Sterling Silver and natural clear quartz stones.
• Workmanship: Defects in craftsmanship (e.g., broken clasps, loose stones, or faulty chain/thread construction).

Terms:

• Warranty applies only to the original purchaser with valid proof of purchase.
• For full details, review our Terms & Conditions.

Our warranty protects against defects in materials or workmanship.

 Not Covered:

• Normal wear and tear: Scratches, gradual tarnishing, faded finishes, or natural stone imperfections.
• Accidental damage: Bent rings, broken chains, lost stones, or discoloration from chemicals, water, sweat, makeup, or heat.
• Loss/theft or third-party repairs/modifications.
• Improper care: Damage caused by ignoring our Care Guide.

Step 1: Contact us at [support@crystaleyemagic.com] with:

• Proof of purchase (order number/receipt).
• Photos/video clearly showing the defect.

Step 2: If approved, ship the item to us.

Step 3: Resolution:

• In-stock items: Receive a replacement.
• Discontinued items: Store credit equal to the original purchase price.

Important:

• No refunds, exchanges, or size/material changes.
• Third-party repairs or modifications void the warranty.

At Crystal Eye Magic, we take pride in creating unique, custom-made jewelry pieces tailored specifically to your desires. Due to the personalized nature of our products, we do not offer refunds or exchanges.

However, customer satisfaction is our top priority. If you receive a defective product, we are committed to making it right. Please contact our customer support team at support@crystaleyemagic.com, and we will assist you promptly.

We appreciate your understanding and thank you for choosing Crystal Eye Magic. Your support allows us to continue crafting exceptional custom jewelry just for you.

Yes. Every piece of natural clear quartz and Silver is mindfully sourced from trusted suppliers who prioritize ethical mining practices. We partner with small-scale miners and cooperatives that uphold fair wages, safe working conditions, and minimal environmental disruption.

We’re committed to reducing our environmental footprint by:

• Using recycled metals wherever possible in our Silver pieces.
• Implementing low-waste production processes (e.g., repurposing metal scraps and minimizing plastic packaging).
• Partnering with suppliers who rehabilitate mining sites and prioritize eco-conscious practices.

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