Privacy policy

Last updated: July 6 2024

This Privacy Policy describes how Crystal Eye Magic ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from crystaleyemagic.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from a variety of sources over the past 12 months. The types of personal information we collect and use vary depending on how you interact with us.

Information We Collect Directly from You

• Contact Information: Name, address, phone number, email.
• Order Information: Name, billing address, shipping address, payment confirmation, email, phone number.
• Account Information: Username, password, security questions.
• Shopping Information: Items you view, put in your cart, or add to your wishlist.
• Customer Support Information: Information you include in communications with us.

Information We Collect through Cookies

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This may include information about how you access and use our Site, your account, device information, browser information, network connection, IP address, and other interaction details.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies who support our Site and Services, like Shopify.
• Payment processors who collect payment information to process your orders.

How We Use Your Personal Information

• Providing Products and Services: To process your payments, fulfill your orders, send notifications related to your account, purchases, returns, and exchanges, manage your account, arrange for shipping, and facilitate returns and exchanges.
• Marketing and Advertising: To send marketing, advertising, and promotional communications, and to show you advertisements for products or services.
• Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.
• Communicating with You: To provide customer support and improve our Services.

How We Disclose Personal Information

We may disclose your personal information to third parties under the following circumstances:

• With vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
• With business and marketing partners, including Shopify, to provide services and advertise to you.
• When you consent to our disclosure of certain information to third parties.
• With our affiliates or within our corporate group.
• In connection with a business transaction or to comply with legal obligations.

Security and Retention of Your Information

We implement security measures to protect your personal information but cannot guarantee perfect security. The retention period for your information depends on various factors, such as maintaining your account, providing the Services, complying with legal obligations, resolving disputes, or enforcing contracts and policies.

Your Rights and Choices

Depending on your location, you may have rights related to your personal information, including:

• Right to Access/Know: Request access to personal information we hold about you.
• Right to Delete: Request that we delete personal information we maintain about you.
• Right to Correct: Request that we correct inaccurate personal information.
• Right to Portability: Receive a copy of personal information we hold about you and request its transfer to a third party.
• Right to Opt Out: Direct us not to "sell" or "share" your personal information or opt out of targeted advertising.

To exercise any of these rights, contact us using the details provided below.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at support@crystaleyemagic.com.

Thank you for trusting Crystal Eye Magic with your personal information. We are committed to safeguarding your privacy and ensuring a transparent relationship with our customers.